Privacy Policy

True Technology respects your privacy. This policy explains what information we collect, why we collect it, and how we handle it. Information we collect - Account information you provide (name, email) when you create an account. - Order information (shipping address, order details, contact phone number) to fulfil your orders. - Payment information is handled securely by our payment processor, Stripe. We do not store your full card details. - Charity nominations you choose to provide at checkout (these do not increase your order total). - Anonymous analytics about how the site is used. How we use information - To process and deliver your orders. - To send transactional emails about your order (confirmation, shipping, tracking). - To respond to your support requests and enquiries. - To improve our products and services. Services we use - Base44 — our application, database, and hosting platform. - Stripe — payment processing. - Our fulfilment partners for physical order delivery. - An email provider for transactional and, with your consent, marketing communications. Marketing communications - Marketing consent is separate and never pre-checked at sign-up. - You can unsubscribe from marketing emails at any time using the link in the email or by contacting us. Your choices - You can access, correct, or request deletion of your account data by contacting us. - You may opt out of analytics tracking where supported by your browser. Data retention - We retain order and account information for as long as necessary to provide our services and comply with legal obligations. - Transactional records are kept in accordance with Australian tax and business record-keeping requirements. Data security - We take reasonable steps to protect your information, including using secure connections (HTTPS) and relying on trusted, compliant service providers. - No method of transmission or electronic storage is 100% secure, and we cannot guarantee absolute security. Contact - If you have questions about this policy or your personal information, contact us at sales@truetechnology.com.au or 0492 855 739.