Returns & Refunds

We want you to be happy with your purchase. Our returns process works alongside your rights under Australian Consumer Law. Australian Consumer Law guarantees - Our goods come with guarantees that cannot be excluded under Australian Consumer Law. - You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. - You are also entitled to have goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Change of mind - If you change your mind about a purchase, you may request a return within 30 days of delivery, provided the item is unused, in its original packaging, and in resalable condition. - Change-of-mind returns are assessed on a case-by-case basis and are not guaranteed. - Return shipping costs for change-of-mind returns are the responsibility of the buyer unless the item is faulty or not as described. Faulty or not as described - If an item is faulty, damaged, or not as described, contact us with your order number and a description of the issue. - We will arrange a return, replacement, or refund at no cost to you where the issue is our responsibility. How to request a return - Submit a return request via our Contact Us page or Support page with your order number and details of the issue. - Our team will review your request and confirm the next steps, including return shipping instructions if applicable. Refund processing - Approved refunds are processed to the original payment method. - Refund timing depends on your payment provider but typically appears within 3–5 business days. Supplier returns - Some physical products require supplier eligibility confirmation before a return can be finalised. - We will keep you informed throughout the process.