Refund policy

Returns & Refunds Policy

We want you to shop with confidence. If something isn’t right, our team is here to help.

30-Day Return Policy

We offer a 30-day return window, meaning you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be:

  • In the same condition as received

  • Unworn or unused

  • With original tags and packaging

  • Accompanied by proof of purchase or receipt

How to Start a Return

To initiate a return, please contact us at sales@truetechnology.com.au with:

  • Your order number

  • A brief explanation of the issue

  • Photos or video if the item is damaged or faulty

If your return is approved, we’ll provide:

  • A return shipping label (where applicable)

  • Instructions on how and where to send your item

Returns must be sent to the following address:
4/18 Victoria Terrace Bowen Hills Queensland Australia 4006 

Items sent back without first requesting a return will not be accepted.

For any return-related questions, you can always reach us at sales@truetechnology.com.au.

Damages, Faults, or Incorrect Items

Please inspect your order upon delivery and contact us immediately if:

  • The item is defective

  • The item arrives damaged

  • You receive the wrong product

Once verified, we will make it right by offering a replacement, store credit, or refund.

Exchanges

The fastest way to ensure you receive the correct item is to:

  • Return the original item

  • Place a new order once the return is approved

This allows us to process exchanges efficiently and avoid delays.

Refunds

Once your return is received and inspected, we’ll notify you of the outcome.

If approved:

  • Refunds are issued to your original payment method

  • Processing typically takes up to 10 business days

  • Banks and card providers may take additional time to post the refund

If more than 15 business days have passed since approval, please contact us at
sales@truetechnology.com.au

Shipping fees are non-refundable unless the item is confirmed faulty or incorrect.

Return Shipping

  • Customers are responsible for return shipping costs unless the item is faulty or incorrect

  • We recommend using a trackable shipping method, as we cannot guarantee receipt of returned items

Non-Returnable Items

The following items are not eligible for return:

  • Sale or clearance items

  • Gift cards

  • Perishable goods (food, flowers, plants)

  • Custom or personalized products

  • Personal care items (for hygiene reasons)

  • Hazardous materials, flammable liquids, or gases

If you’re unsure whether your item qualifies, please contact us before returning it.

Order Cancellations

Orders may be cancelled within 12 hours of purchase.

Once an order has entered processing, it can no longer be cancelled.

Our Commitment

We're committed to delivering quality products and standing behind everything we sell. If an issue arises, our support team will work directly with you to ensure a fair and timely resolution.

Your satisfaction is our priority.