Shipping policy
Shipping Policy
Thank you for shopping with True Technology. Below is everything you need to know about how we process and ship orders.
Free Worldwide Shipping
We're pleased to offer free standard shipping on all orders, anywhere in the world. No minimum purchase required.
Order Processing Time
Each order is carefully prepared and ships on the next business day after placement (excluding weekends and public holidays) once payment is received.
During peak periods, processing may take slightly longer. We will notify you via email if there are any delays with your order.
Delivery Timeframes
Estimated delivery times from dispatch are as follows:
Australia & New Zealand:
- Standard Shipping: 7-10 business days
United States:
- Standard Shipping: 7-10 business days
Europe:
- Standard Shipping: 10-20 business days
Rest of World:
- Standard Shipping: 15-25 business days
Please note that delivery times may vary depending on your location, local carrier schedules, and circumstances beyond our control (e.g., customs delays, public holidays, or carrier disruptions).
Tracking Information
Once your order has shipped, you will receive a confirmation email with tracking details. Please allow 24–72 hours for tracking information to update.
If you do not receive tracking details, please contact us at sales@truetechnology.com.au
International Orders - Customs & Duties
For international orders, customers are responsible for any customs duties, taxes, or import fees imposed by their country. These fees are not included in the product or shipping price and are determined by your country's customs authority.
We are not responsible for delays caused by customs clearance processes. Customs policies vary widely from country to country, so we recommend contacting your local customs office for more information before placing your order.
Incorrect Address & Failed Deliveries
Please ensure your shipping address is entered correctly at checkout. We are not responsible for orders shipped to incorrectly provided addresses.
If a package is returned to us due to an incorrect address or failed delivery attempt, additional shipping fees may apply to resend the order.
Lost, Stolen, or Damaged Packages
Once an order has been marked as delivered by the carrier, we are not responsible for lost or stolen packages. If you believe your package has been lost in transit, please contact us at sales@truetechnology.com.au and we will assist you in filing a claim with the shipping carrier where possible.
If your order arrives damaged, please contact us within 7 days of delivery and we'll work with you to resolve the issue promptly.
Shipping Restrictions
We currently ship to most countries worldwide. If we're unable to ship to your location, you'll be notified during checkout.
Questions?
If you have any questions about shipping, please contact us at sales@truetechnology.com.au and we'll be happy to help.