Our Policies

At True Technology, we're committed to transparency and providing you with clear information about our business practices.

Store Policies

Please review our comprehensive policies below:

• Privacy Policy - How we collect, use, and protect your personal information
• Refund Policy - Our return and refund procedures
• Shipping Policy - Delivery times, costs, and procedures
• Terms of Service - Terms and conditions for using our store
• Warranty Policy - Our 30-day satisfaction guarantee and 12-month manufacturer defect warranty

Digital Products

For our ebook guides and digital products, please note:

• All digital products are delivered instantly via email after purchase
• Digital products are non-refundable once downloaded
• You will receive a download link valid for 30 days

Physical Products

For physical tech accessories and devices:

• Standard shipping across Australia
• 30-day return policy for unopened items
• 12-month manufacturer defect warranty on all products — view our full Warranty Policy

Questions?

If you have any questions about our policies, please contact us and we'll be happy to help.

Last updated: March 2026