Buying tech online can feel like a gamble. You can't hold the product, you can't test it, and you're trusting that what arrives matches what was advertised. We get it — because we've been on the other side of that experience too.
That's why at True Technology, we made a decision early on: every single product we sell comes with a 12-month manufacturer defect warranty and a 30-day satisfaction guarantee. No fine print. No hoops to jump through.
What does that actually mean for you?
It means if your product arrives and doesn't work — we replace it immediately. It means if a manufacturing fault develops within 12 months of purchase — we fix it, replace it, or refund it. And it means if you simply change your mind within 30 days — we'll sort it out, no questions asked.
Why can we offer this?
Because we only stock products we believe in. Before anything goes live on our store, it goes through a quality assessment. We work with reputable fulfilment partners and hold them to the same standards we hold ourselves. When a product doesn't meet the mark, it doesn't make the cut.
The reality is that manufacturing defect rates on quality tech accessories are very low. But that's not the point. The point is that when something does go wrong — and occasionally it will — you shouldn't have to fight for a resolution. You should just get one.
Our promise is simple
We sell products we'd buy ourselves, and we back them the way we'd want to be backed. If something goes wrong, reach out to our team at sales@truetechnology.com.au and we'll make it right.
That's the True Technology guarantee.
